FAQ – Others

Frequently asked questions

1. Can I have pens / pencils over printed?

Yes. If you’re looking for quality pens or pencils to promote your brand or sales message, team up with Pentel for a range of solutions. We offer a wide range of high quality print options and a knowledgeable and professional team.

For more information please email to us at pentel@pentel.com.my

2. What surfaces can I use my Pentel marker on?

Our markers can be used on a wide variety of materials and surfaces. The below are the Marker Usage Guide.

Permanent Marker: N450 / N460

– suitable on marking surface such as metal, glass, plastic, rubber, wood, cardboard, paper, material and CD/DVD.

White Board Marker: MW45 / MW46, MWL5SBF

– suitable on marking surface white board and paper only.

3. Where can I find prices for your complete product range?

For information on all of our products, including prices, please registered as member and login our website again to view our Price List page.

4. Is there a refill for my pen / pencil?

Pentel offer a vast range of refills for both pens and pencils. To view the refills available for our gel pens and ballpoints please see our Refill Cartridge page. All of our automatic pencils are refillable. Visit our Refill Leads page to see our complete range of lead sizes and grades available.

5. What is Energel Ink?

With its revolutionary low viscosity liquid gel ink, the EnerGel formula is smoother flowing and quicker drying than ordinary gel ink, giving a similar sensation to liquid ink.

 

Because the ink dries quickly it’s especially appreciated by left-handed writers, as well as those who are right-handed, as there’s less risk of the ink being smudged when your hand moves across the page. Unlike liquid ink products, though, EnerGel doesn’t need a regulator to control its flow – the ink is delivered directly from the reservoir or refill to the tip in one smooth transition. That’s why the family of EnerGel products gives you the ultimate writing experience!

6. My Automatic Pencil doesn't seem to be working properly, what can I do?

If you are having any problems with your automatic pencil, please refer to the below guides:

 

a) Check: Is there lead in the storage chamber?
Solution: If not, reload with correct lead size.

 

b) Check: Are there too many leads in the storage chamber?
Solution: If so, reduce quantity (recommended 0.3/0.5 maximum 6 leads, 0.7/0.9 maximum 3 leads).

 

c) Check:    Are there leads the correct diameter size?
Solution:  If not, replace with leads of the correct diameter.

 

d) Check: Are there any crushed particles of lead blocking the point or the “collet” gripping parts?
Solution: If so, gently remove with the cleaning pin attached to the eraser.
If your pencil does not have a cleaning pin, use a fine dressmaking pin.

 

 

e) Check: Is the protective sleeve of the pencil point bent or damaged?
Solution: If so, return pencil to Pentel Customer Service Department at the address below.

 

PENTEL (MALAYSIA) SDN.BHD.
Suite 2.01, 2nd Floor, Mercu PICORP,
Lot 10, Jalan Astaka U8/84, Seksyen U8,
Bukit Jelutong Business & Technology Central,
40150 Shah Alam, SELANGOR, MALAYSIA.

7. Which pen would you recommand for left-handed writers?

EnerGel liquid gel writing instruments are perfect for left-handed writers. The EnerGel formula is smoother flowing and quicker drying than ordinary gel ink, giving a similar sensation to liquid ink. Because the ink dries quickly it’s especially appreciated by left-handed writers, as it’s less likely to smudge on both hands and paper than ordinary gel ink. View our range of EnerGel Pens

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